It's so ridiculous considering I was with my last internet provider for 6+ years with the top package.
Basically got the same runaround, saying that they don't offer those rates so but "apologized" for how the rep handled the situation (saying you're wrong, but we're sorry isn't an apology AT&T). Put in a claim to report this, because I understand that a few bad apples shouldn't be indicative of the entire company (was I wrong? Yup).Why put people through this to get what you initially sold them? This is why Xfinity is thriving. Regardless, manager finally gets on the call and fixes everything like it was magic (sarcastic AF). We all know your manager isn't doing anything, is sitting right next to you, and trained you to say they're busy so they don't have to deal with the terrible customer service they created status quo of terrible companies. NOTICE TO THE PUBLIC, there's a thing called internet, and it's very easy to search the real scenario. Got the whole "My manager is probably busy," runaround.The solution from my awful customer service rep was that I'd have to call every month to get the bill corrected. I actually had the transcripts from the conversation because AT&T is known for terrible practices. They wasted my time with this ridiculous run around just to get what was promise, so you should waste yours. I insist on speaking to a manager and make them review the tapes. Speak to customer service I essentially get called a liar (A+ customer service).
#Tinder shady business praactices full
Get my first bill, of course I'm getting charged full rate. Get my first bill, and of course I'm getting charged. Installation fee waived for Fiber (like all companies).
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